Before a long journey do you check-up your car? Of course, you do. because you don’t want to stuck in between the road that spoils your mood for the travel, isn’t it? If you plan to take your website or mobile app on a long journey as well, you required getting it checked and fixed first, before it gets rolling on the way. So, Let’s first have a look on what Usability does mean…
Usability Testing – What is it?
Usability is the measure of the quality of a user’s experience when interacting with a product or system – whether a web site, software application, mobile technology, or any user-operated device.
Usability is the analysis of the quality of a user’s experience when interacting with a product or system — whether a mobile app, website or any other software application.
Usability testing is like black-box testing of an application to determine if the system built is convenient to use and easy to learn.
These are techniques of testing and observing the behavior of the users to define what is working and what isn’t. Through the usability test, we can get qualitative and quantitative data and figure out usability issues with a product.
“ Usability is a quality attribute that assesses how easy user interfaces are to use. The word usability also refers to methods for improving ease-of-use during the design process. ”
How can usability testing increase your user’s satisfaction?
The on-demand app consists of multiple sorts of Apps, Web Admin Panel, Analytic, and Modules. Before proceeding, the first thing you need to know about developing an Uber-like app is that you actually have to develop two slightly different apps, which would be connected to your admin portal: one for the customer and one for the drivers.
How can usability testing increase your user’s satisfaction?
User benefits
- User will be satisfied and spend more time on your website or mobile app without getting bored
- They will enjoy interacting with your system
- They will nurture faith and trust in the product
- They will accomplish their aims adequately and efficiently
If your application user will be satisfied with your app or system, they will use it more and more. In fact, they will promote to their friends, colleagues, and family members too.
Provider benefits
As a Provider, you will be also benefited from usability testing. Benefits such as:
- Eventually reduces time and cost of development
- Lowers user error chances
- Reduce post maintenance cost
- Returns on Investments
- Increase visitors and users ratio
What is the best time to test your application?
Ideally, early and frequent test optimizes and shortens the development cost and time.
Usability testing is done often before launching the site/app and many times once it gets launched. Jakob Nielsen says that the best results come from testing no more than five users and running as many small tests as you can afford.
However, it’s the best practice if you can test your site/app on periodic time interval.
What types of data we can get as a result of our analysis?
Usability Test produces two types of data as a result — Qualitative and, Quantitative. Usability testing is mainly qualitative analysis method and is not operated by statistics through examinations where lots of people participate. It’s done using a small team of people generally five to seven persons.
Qualitative method is very useful to test the stress response of the users of your app/site like their expression on the face, body language, movement of hands, and squinting eyes especially doing a test on a mobile device.
The metrics we get from usability test can be quantitative as well. e.g. time user spent on the application, success,, failure rates and efforts like how many times the user clicks in order to accomplish their task.
Conclusion
So far we saw that Usability Testing is very crucial and important aspect of any Web or Mobile Application. It is something worth carrying out if you hope to achieve success with your system and help set your website or app apart from your competitors.
Usability testing can be performed in various methods, so it’s essential to determine which way is right for you and fits your purpose of starting.
